JOB TITLE: Wire Processor
REPORTS TO: Director of Cash Management or Operations
DEPARTMENT: Wire Department
BASIC FUNCTION: Primary position for Wire Department.
JOB SPECIFICATIONS: High School diploma or the equivalent is required. Ability to work in a stressful environment and tolerate constant interruptions is essential. Mental concentration and attention to detail are necessary for completing a variety of tasks with numerous interruptions. Excellent organizational, interpersonal, communications and customer relation skills are essential as well as knowledge of applicable banking laws and regulations, good decision-making and problem-solving skills.
EXTERNAL CONTACTS: Frequent contact with customers, vendors, other banks and financial institutions.
INTERNAL CONTACTS: Frequent contact with all Bank officers and other personnel within the Bank.
DECISION MAKING RESPONSIBILITIES: Ensures adherence to policies and procedures and is ultimately responsible for the effective functioning of the Wire Department.
CONSEQUENCE OF ERRORS: Failure to adequately perform duties of the Wire Department or maintain compliance may result in customer dissatisfaction, loss of customer goodwill and accounts, damage to Bank reputation, financial loss, potential civil penalties, and/or potential litigation against the Bank.
EXPOSURE TO CONFIDENTIAL INFORMATION: Access to customer financial information, (including time and demand deposits, loans, credit card balances, loan applications, credit reports, financial statements, cash flows, tax returns, addresses, telephone numbers, etc.) personnel records, vendor information, and Bank internal information; unauthorized release of information could result in customer and/or employee dissatisfaction, loss of customers and/or employees, low employee morale, financial loss, damage to Bank reputation, criminal prosecution, poor Bank public relations, and/or potential litigation, potential fines/penalties against the Bank.
- Cash Management/Wire Department duties include:
a. Pull in E-commerce Wires from Wire Manager.
b. Call back all E-commerce wire customers.
c. Receive, input, and approve manual wires from all staff.
d. Call back all manual wire customers.
e. Send wires to 2nd person for verification/approval.
f. Provide 2nd level checks and call backs when needed.
g. Scan all paper wires to Director.
h. Scan all Cash Management Documents into Director.
i. Reviews the Cash Manager Associate work. (See roles and responsibilities of Cash Manager Associate).
j. Weekly Mail Chimp email.
k. 3rd level assist with online banking setups and customer calls.
l. Pull Daily Reports:
- Maintenance report
- Security – Online Banking reports
- New Employee Report
- Exceptions Report
- Checkfree Bill Pay
- Assists in the development, implementation, and evaluation of Cash Management products.
- Follow guidelines for Wire and Cash Management departments.
- Effective and efficient policies and practices that ensure customer satisfaction.
- Complete and thorough knowledge of Cash Management products and services.
The above statements describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.