Loan Operations Manager

JOB TITLE: Loan Operations Manager - Arlington

REPORTS TO: Chief Lending Officer

DEPARTMENT: Loan Operations

SUMMARY: Responsible for the overall loan operations management and oversight of the real estate, consumer and commercial loan support staff. This includes document preparation, processing and servicing, account reconciliation and reporting functions, post-closing document review and imaging. Supervise loan document preparation to ensure all loans are processed in a timely and proper manner. Supervise all aspects of loan servicing to include payment posting, loan booking and system review. Manage the post-closing function to ensure all Deeds of Trust, UCC’s and Security documents are accurate, and the Bank is secure and all liens and security interests are perfected correctly. Oversee the imaging and vault retention of secured documents and legal instruments and ensure they are properly imaged.


  • Research and compile information for use in monitoring the operations of the loan document preparation, loan processing and servicing, post-closing review and imaging functions. Function as a resource for training and information for operations. Provide Leadership for the loan operations department.
  • Achieve staff results by communicating job expectations; planning, monitoring and appraising job results; coaching, counseling and disciplining employees; developing, coordinating and enforcing systems, policies, procedures and productivity standards.
  • Maintain and develop a sound foundation in real estate, consumer and commercial loan documentation. This includes keeping abreast of changing legal situations, industry trends and product specific issues.
  • Provides continuous communication to ensure consistent quality of work.
  • Provides support to lending staff including loan officers and loan assistants and ensures there is courteous and continuance communication between loan operations and the other loan staff.
  • Ensure that the necessary management reporting tools are maintained to accurately measure and report timeliness and quality of service levels, production and error statistics.
  • Establish and monitor performance and production goals for the loan operations staff. Supervise staff to ensure optimal performance and production in meeting departmental goals.
  • Act as liaison to the external/internal auditors and Compliance Officer for audit and compliance issues.
  • Ensure that all loan compliance duties that are the responsibility of the loan operations department are performed timely and regularly including self-audits of the department’s work product.
  • Assist with responses to Credit Risk Review loan audits and supervise maintenance of the tracking required by the loan reviews. Assist in the preparation responses for examiners, auditor or external/internal audit and make corrections as necessary.
  • Train new and monitor experienced personnel to ensure Worthington policies and procedures, as well as state and federal regulation, are being adhered to and followed.
  • Ensure accuracy and proper use of tracking reports for key information such as UCC’s, insurance and account review, etc.
  • Review/audit management functions and procedures on a consistent basis making recommendations to improve quality and productivity.
  • Perform other related work as required.


  • High school diploma or equivalent required with some college preferred.
  • Ten years of functional banking experience, three years of which are in a managerial capacity. Must have experience in real estate and commercial lending operations.
  • Thorough knowledge of administrative, documentation and servicing procedures.
  • Possess a working knowledge of bank loan policies.
  • Understand the issues and concerns of outside regulatory bodies and their impact on the loan operations department.
  • Experience in management and monitoring the performance and production of a department of 5 or more employees.
  • Computer literate with proficiency in the Microsoft Office Suite to include Word and Excel, database reporting and mortgage loan systems including escrow.
  • Excellent decision-making, analytical and mathematical ability.
  • Self-motivated individual who is detail oriented and able to multi-task.

The above statements describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.